The article below (“Automated Phone System”) is the last of our weekly articles.
This is our 64th article since January 31, 2009. With about one article per week for the past 10 months, I think we have laid out very well why Barb Johnson is incompetent to have this position, especially for the past 20-plus years. As a matter of fact, we here at COC Watch have done more work in the past 10 months than Barb has done in the past 20-plus years. If Barb should choose to run again in 2012, there is enough factual evidence and information here for the voters to read and understand why she should not be re-elected for a 7th term in office. Enough is enough. Stop wasting our tax dollars and get someone in that office that knows what the hell they are doing. Get us someone in that office who can actually LEAD, WORK, and EARN their $54,000 a year!
This is not to say that we will no longer post any further articles. We will continue to post articles, just not on a weekly basis. We will continue to post her quarterly report card, and anytime something new comes up, we will post that as well. So continue to check back 2-3 times a month to see if there is anything new to read.
We WILL be posting again weekly (if not daily) during the 2012 campaign. THAT should be REALLY interesting.
But maybe we will be lucky, and Barb Johnson will retire soon. . . . .hopefully VERY soon; that would be a GREAT next article to have on this site.
Saturday, November 14, 2009
AREAS OF CONCERN 11: AUTOMATED PHONE SYSTEM
This is the last in the series of “Areas of Concern” which were brought to the fore-front in the November 2008 campaign / election.
The girls that work in the two front desks are overwhelmed by the phone, the public coming in, and doing their other daily tasks. They really don’t get any of their “other daily tasks” done when working at the front desk because the phone rings almost non-stop.
From what I have overheard while in the office, it sounds like MANY of those phone calls could be avoided; it’s just an ill-informed public that calls the COC office because they don’t know who else to call. And many of those calls are for the same thing: 1) Traffic violations for Sandusky Municipal Court; 2) Traffic violations for County Court (in Avery); 3) requests to look up service; 4) requests to look up status on a case; 5) requests to do criminal checks or searches (which the COC does not do anyway); 6) transfers to the appeals division, foreclosure division, criminal division and civil divisions.
An automated phone system would eliminate numbers 1-5 above and automatically transfer the calls to the correct personnel in number 6. This would free up 2 personnel to take care of other tasks in the COC office that need attention. An automated phone system does not cost that much money to implement; it is cheap to do and would save THOUSANDS of hours every year for COC personnel to take care of other things. In an office that is so strapped for personnel, this seems to be a no-brainer.
So what has Barb Johnson done about this since it was brought up during the campaign in 2008 (a year later). . . . . . . . . . . absolutely NOTHING!
Now come on, really, would you expect anything more from our “NOTHING” clerk?
Too bad, and so sad; especially since OUR tax money is paying her to do “NOTHING” about everything.To you the voter I ask: Does this look like she is doing the job that she was elected by YOU THE VOTERS AND TAX PAYERS of Erie County to do?
The girls that work in the two front desks are overwhelmed by the phone, the public coming in, and doing their other daily tasks. They really don’t get any of their “other daily tasks” done when working at the front desk because the phone rings almost non-stop.
From what I have overheard while in the office, it sounds like MANY of those phone calls could be avoided; it’s just an ill-informed public that calls the COC office because they don’t know who else to call. And many of those calls are for the same thing: 1) Traffic violations for Sandusky Municipal Court; 2) Traffic violations for County Court (in Avery); 3) requests to look up service; 4) requests to look up status on a case; 5) requests to do criminal checks or searches (which the COC does not do anyway); 6) transfers to the appeals division, foreclosure division, criminal division and civil divisions.
An automated phone system would eliminate numbers 1-5 above and automatically transfer the calls to the correct personnel in number 6. This would free up 2 personnel to take care of other tasks in the COC office that need attention. An automated phone system does not cost that much money to implement; it is cheap to do and would save THOUSANDS of hours every year for COC personnel to take care of other things. In an office that is so strapped for personnel, this seems to be a no-brainer.
So what has Barb Johnson done about this since it was brought up during the campaign in 2008 (a year later). . . . . . . . . . . absolutely NOTHING!
Now come on, really, would you expect anything more from our “NOTHING” clerk?
Too bad, and so sad; especially since OUR tax money is paying her to do “NOTHING” about everything.To you the voter I ask: Does this look like she is doing the job that she was elected by YOU THE VOTERS AND TAX PAYERS of Erie County to do?
Saturday, November 7, 2009
AREAS OF CONCERN 10: SEND STAFF (OR INFORM STAFF) TO CONTINUING ED WORKSHOPS TO KEEP THEM ON TOP OF OHIO REVISED CODE CHANGES
Under previous Clerks (Mary Eloise Evans and Collette Crouch) the staff in the COC office would occasionally go to workshops where they would be updated in particular laws and procedures pertaining to the COC office. The clerk would also receive information from the State of Ohio that she would pass along to her staff to keep them informed and up to date in said laws and procedures.
Under the “leadership” (cough-cough) of Barb Johnson, this has not taken place. One of Barb Johnson’s greatest gifts (besides being the “NOTHING” clerk) is being the “Non-Communicator.” Well, I guess that goes along with doing “NOTHING.” It has been “years,” as one employee told me about a year ago, since they have been to any workshop or Barb has told them of any communication she has received from the State of Ohio.
Well, when you think about it, for her first 20 years in office, she was rarely in the office, so how could she send her staff to any workshop or forward any other communication that she had received. Now that she is in the office almost daily, she still isn’t doing this. I guess old habits are just hard to break aren’t they Mrs. Johnson.
Don’t you wonder how much back in the 20th century these girls are working? Having not received any of this information from the State of Ohio for years, it makes one wonder how many things they are doing that are either: 1) not necessary, 2) not according to procedure, or 3) not lawful. It isn’t the staff’s fault; they are just going by the information they last learned or received (which was back in the days of Evans and Couch).
Well, if we, the citizens of Erie County are lucky, maybe Johnson too will see the tremendous amount of damage she has done over the past 20-plus years and retire….SOON. We can only hope and pray.
Too bad, and so sad; especially since OUR tax money is paying her to do “NOTHING” about everything.To you the voter I ask: Does this look like she is doing the job that she was elected by YOU THE VOTERS AND TAX PAYERS of Erie County to do?
Under the “leadership” (cough-cough) of Barb Johnson, this has not taken place. One of Barb Johnson’s greatest gifts (besides being the “NOTHING” clerk) is being the “Non-Communicator.” Well, I guess that goes along with doing “NOTHING.” It has been “years,” as one employee told me about a year ago, since they have been to any workshop or Barb has told them of any communication she has received from the State of Ohio.
Well, when you think about it, for her first 20 years in office, she was rarely in the office, so how could she send her staff to any workshop or forward any other communication that she had received. Now that she is in the office almost daily, she still isn’t doing this. I guess old habits are just hard to break aren’t they Mrs. Johnson.
Don’t you wonder how much back in the 20th century these girls are working? Having not received any of this information from the State of Ohio for years, it makes one wonder how many things they are doing that are either: 1) not necessary, 2) not according to procedure, or 3) not lawful. It isn’t the staff’s fault; they are just going by the information they last learned or received (which was back in the days of Evans and Couch).
Well, if we, the citizens of Erie County are lucky, maybe Johnson too will see the tremendous amount of damage she has done over the past 20-plus years and retire….SOON. We can only hope and pray.
Too bad, and so sad; especially since OUR tax money is paying her to do “NOTHING” about everything.To you the voter I ask: Does this look like she is doing the job that she was elected by YOU THE VOTERS AND TAX PAYERS of Erie County to do?
Subscribe to:
Posts (Atom)
